🔍 Overview
When trying to create or publish an article from Content Genius to WordPress, some customers find the Create button enters an endless loading state and resets without completing the action. This article walks you through the most common causes and the steps to resolve them.
⚙️ Before You Begin
Confirm the following before troubleshooting:
- You are on the Content Genius page: navigate to Left sidebar → Content, then open your article.
- Your WordPress site is connected as a connector inside Search Atlas.
- You have a stable internet connection.
✅ Step 1 — Verify Your WordPress Connector Is Set Up Correctly
A missing or broken WordPress connection is the most common reason the button gets stuck. Follow these steps to check it:
- Navigate to Left sidebar → Coworker → Connectors.
- Look for your WordPress site in the list of connected platforms.
- If WordPress is not listed, click Add Connector and select WordPress from the available options. Complete the authorisation steps shown on screen.
- If WordPress is already listed, remove the connector and re-add it to refresh the authentication.
Once the connector is confirmed active, return to Content Genius and try the Create button again.
🔄 Step 2 — Refresh and Retry
Temporary session issues can cause the button to loop without completing. Try the following:
- Save any edits to your article using the save option in the editor.
- Do a hard refresh of the page (Ctrl + Shift + R on Windows or Cmd + Shift + R on Mac).
- Click the Create button once and wait up to 60 seconds without clicking again. Clicking repeatedly can reset the request.
🌐 Step 3 — Check for Browser Issues
Browser extensions and cached data can interfere with the publishing action:
- Clear your browser cache and cookies, then reload Search Atlas and try again.
- Disable browser extensions — particularly ad blockers or script blockers — and retry.
- Try a different browser (Google Chrome is recommended) or open Search Atlas in a private/incognito window.
📋 Step 4 — Check the Article Status in the Content Table
Sometimes the article creation process runs in the background even if the button appears stuck:
- Navigate to Left sidebar → Content to open the Content Genius listing table.
- Look for the article in question and check its status column.
- If the status shows Generating or a similar in-progress state, wait a few minutes and refresh the table. The process may already be running.
- If the status shows Not Begun after several minutes, the request did not go through — proceed to Step 5.
💡 Step 5 — Re-attempt Article Creation
If the article status is stuck on Not Begun or the button continues to reset after completing the steps above:
- Open the article in the Content Genius editor.
- Confirm the target WordPress site is selected in the publishing destination field.
- Click Create once and do not navigate away from the page until the confirmation message appears.
⚠️ Important Note on Edited Content
If you have made edits to your article inside Content Genius, be aware that in some cases the system may export the original AI draft rather than your latest saved version. Before clicking Create, scroll through the editor to confirm your most recent edits are visible and saved. This behaviour is being addressed in an upcoming platform update.
🆘 Still Stuck?
If the Create button is still loading or resetting after following all the steps above, our team can investigate your specific account and connector configuration. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.