💡 Overview
We understand it can be frustrating to pay for a subscription while waiting for a specific feature to become available. This article explains our billing and refund policy clearly so you know exactly where you stand and what options are available to you.
💳 How Monthly Billing Works
Search Atlas operates on a recurring monthly subscription model. Your account is billed automatically on the same date each month based on your chosen plan. These charges cover access to the full suite of tools currently available on the platform — not any specific individual feature.
Subscription charges are not paused or suspended while new features are in development, regardless of which features you are waiting for. Our development roadmap is active and ongoing, but billing continues uninterrupted during that time.
🔄 Our Refund Policy
Search Atlas evaluates refund requests on a case-by-case basis. However, there are a few important points to understand:
- Refunds are not automatic or recurring. Receiving a one-time courtesy refund does not create an ongoing arrangement to refund future charges.
- Awaiting a feature does not qualify as automatic grounds for repeated refunds. Our platform offers a broad set of tools, and subscription access is not tied to the release of any single feature.
- We do not issue monthly refunds indefinitely while a feature remains in development. Each refund request is reviewed independently.
If a previous refund was issued as a goodwill gesture, please be aware this does not guarantee future refunds under the same circumstances.
❌ How to Cancel Your Subscription
If the platform no longer meets your current needs while you wait for a specific feature, you are welcome to cancel your subscription at any time. You will not be charged again after your cancellation is processed, and you will retain access to the platform until the end of your current billing period.
To cancel your account, click your profile avatar and go to Billing → Services, then click the ⋮ menu next to the service you want to cancel and select Cancel. You can cancel your plan and any add-ons yourself — no need to contact support.
We recommend requesting cancellation before your next billing date to avoid being charged for an additional month. Charges that have already been processed at the time of cancellation are generally non-refundable.
🗺️ Feature Roadmap and Release Timeline
We actively build and release new features based on customer feedback and our internal roadmap. While we cannot commit to specific release dates for features currently in development — including data export functionality — we encourage you to:
- Check our in-platform announcements for the latest product updates and releases.
- Submit feature requests so our product team can factor your needs into roadmap prioritization.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.