📍 Why pins may be missing
Missing pins on a Local SEO Heatmap can result from the map zoom level, an incomplete or outdated scan, delayed ranking data, or a temporary display issue. This can affect multiple clients without any settings being changed.
🔎 Check the heatmap view
- Open Local from the left sidebar.
- Select Local SEO Heatmaps.
- Open the affected client and scan.
- Zoom out slightly to display the full grid. Pins may not appear when the map is zoomed in too far.
- Refresh the page and check whether the center point and surrounding pins load.
🗓️ Verify the scan and date
Confirm that you are viewing the intended scan date. Older scans may show incomplete center-point or pin data, and the date shown in scan details may not always match the date shown in the scan list during a display issue.
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- Compare the scan date in the list with the date in its details.
- Check whether the scan has finished processing.
- Review the rank shown for each pin instead of relying only on the summary count.
🔄 Run a fresh scan
If pins are still missing, create or run a new scan using the same location, keyword, and grid settings. Allow the scan to finish, then reopen Local → Local SEO Heatmaps and refresh the page. A new scan can replace incomplete or stale map data.
👥 Check other client projects
If pins are missing across several clients, this is more likely to be a platform-wide display or processing issue than a project configuration problem. Avoid changing locations, keywords, or grid settings until you have recorded the affected scans.
📝 What to include when reporting
If the issue continues, record the client or project name, scan date, keyword, search location, grid settings, browser, and whether the issue affects one client or multiple clients. Include screenshots showing the map, scan list, and scan details if possible.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.