📋 Understand citation updates
Local citation changes may take time to process across third-party directories. Search Atlas can submit and track the campaign, but each directory controls when an update becomes visible. A campaign that remains unchanged after the expected processing period should be reviewed by our team.
🔎 Check your campaign
- Open Local → GBP Projects from the left sidebar.
- Find the relevant project and select View project.
- Review the citation campaign status, submitted business details, and any available directory results.
- Confirm that the business name, address, phone number, and website match your approved Google Business Profile information.
For example, include the campaign ID when reviewing a delayed campaign, such as campaign id-8275 for Pedder Hyundai of Moreno Valley.
💳 Understand billing corrections
Local citations are billed per aggregator. The current price is 40 credits per aggregator. Older citation records may show the amount originally paid, even when the current price has changed. This does not mean that an old campaign was charged again.
If the credits shown do not match the campaign’s purchase details, record the campaign ID, affected business, number of aggregators, and the credits displayed. This information helps the team compare the original transaction with the current campaign record.
🛠️ Prepare a support request
- Business name and location
- Campaign ID
- Date the citation campaign was submitted
- Directories that still show incorrect information
- Expected details and the details currently displayed
- Credits charged and credits you expected to be charged
- Screenshots of the campaign or directory listing, if available
Do not create a duplicate campaign while an existing submission is being reviewed. Duplicate submissions can make billing and directory status harder to reconcile.
💬 Get a status review
If a citation has not updated after 15 days, or if the billing amount appears incorrect, share the details above through the platform chat so the team can review the campaign and billing record together. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.