Overview
When you migrate a site from WordPress to Website Studio, the original OTTO SEO project may still be tied to the old WordPress domain and data. This mismatch can cause broken internal links, failed syncs, and other issues related to OTTO project and data cleanup. This article explains what to expect and how to get the right help.
Why This Happens
Each OTTO SEO project is linked to a specific domain and its associated crawl data and settings. When you move from WordPress to Website Studio, the old project's references may no longer match the new site structure, leading to errors such as UUID lookup failures or broken connections. Resolving these issues typically requires backend intervention by the Search Atlas support team.
What to Have Ready Before Contacting Support
Because OTTO project cleanup and data migration issues require backend action, our team will need the following information to investigate and resolve your case:
- Your project name(s) — both the old WordPress project and the new Website Studio project, if applicable.
- The exact error message(s) you are seeing, copied in full.
- The timestamp of when the error first appeared.
- The domain(s) involved — the old WordPress URL and the new Website Studio URL.
- A description of what actions you took before the error appeared (for example, whether you deleted an OTTO project or changed domain settings).
What to Expect
Once you contact support with the above details, our team will review your OTTO project data and site configuration on the backend. We will guide you through the correct cleanup sequence or perform the necessary data corrections on your behalf. Do not delete additional projects or make further changes to your OTTO settings while waiting for a response, as this can complicate recovery.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.