🧩 What This Article Covers
Some users have reported that the All Suggested Keywords report inside Content Genius fails to load — the page either spins indefinitely or shows zero data for every search. This is a known platform-side issue that our support and engineering teams have investigated. This article explains what to do if you encounter it.
⚠️ What You Might See
- Keyword data stays stuck on 0 results.
- Every search you run in the All Suggested Keywords report produces no data.
- The loading indicator never completes, regardless of the keyword or topic you enter.
🛠️ What to Do
This issue has been identified as a platform-level loading error affecting the All Suggested Keywords report in Content Genius. Because the root cause is on the platform side rather than in your browser or account settings, the resolution requires action from our support and engineering team.
There is no self-serve workaround confirmed to resolve this issue. If you are experiencing it, please contact our support team directly so they can investigate and apply the appropriate fix for your account.
📋 How to Report This Issue
To help our team resolve this as quickly as possible, please have the following ready when you reach out:
- Confirmation that the All Suggested Keywords report is stuck loading or returning zero results for all searches.
- The keyword or topic you were searching when the issue first occurred.
- Your account email address so our team can look into the platform-side status for your account.
If you need help, please reach out via the chat icon in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Our team will investigate and follow up with a resolution.