Overview
If your Yesly integration has become disconnected — whether during an active support session or after a session was closed — our team can help you get it reconnected. Because the reconnection process for Yesly integrations is handled with agent assistance, this article explains what to expect and how to get help quickly.
What to Know
Reconnecting a Yesly integration is something our support team can assist you with directly. If your integration is showing as disconnected or stopped syncing, no data is lost — the connection simply needs to be restored.
This can happen mid-session or at any point after a support interaction has ended. In either case, you do not need to start a new process from scratch; the team can pick up where things left off.
What to Have Ready When You Contact Support
To help our team reconnect your Yesly integration as quickly as possible, please have the following information ready:
- Your Search Atlas account email address
- The name of the workspace or project where the Yesly integration should be active
- A brief description of when the disconnection occurred (e.g., during a support session, after a password change, or at an unknown time)
- Any error messages you may have seen, including the exact wording if possible
Next Steps
Once you reach out, a member of our team will verify your integration details and restore the connection on your behalf. You will be notified once the integration is active again and syncing normally.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.