Overview
If your Google Ads data appears and disappears, or your Google My Business and Search Console integrations show as connected one day and disconnected the next, you are not alone. Intermittent data visibility issues with Google integrations are a known topic our support team handles. Because the exact steps to resolve this depend on your account configuration, the best path forward is to contact our team directly so we can investigate your specific connection.
What to Have Ready When You Reach Out
To help our team resolve your issue as quickly as possible, please have the following information ready:
- Your project or workspace name in Search Atlas where the integration issue is occurring.
- Which integration is affected — Google Ads, Google My Business, or Search Console (or multiple).
- A description of the pattern — for example, whether data disappears entirely, shows gaps on specific dates, or the integration flips between connected and disconnected states.
- Approximate timestamps of when you first noticed the issue and any recurring times it seems to happen.
- Any error messages displayed on screen — please copy the exact wording or take a screenshot.
- The Google account email used to connect the integration (so our team can check the connection on the backend).
What May Be Causing This
Intermittent integration visibility issues can stem from several backend factors, including OAuth token state, permission changes on the connected Google account, API quota windows, or sync timing. Our support team can review your account's integration logs and connection status to identify the actual cause and apply the correct fix.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.