🎯 Why This Article Exists
We take every support experience seriously. If a recent interaction left you feeling unheard, frustrated, or without a resolution, this article will show you exactly how to share that feedback and get connected with the right person quickly.
📋 How to Submit Feedback About a Support Interaction
The fastest and most reliable way to submit feedback about a support interaction is directly through the live chat widget. Here is how to do it:
- Open the live chat widget in the bottom-right corner of the platform.
- Type human teammate to skip automated responses and connect directly with a member of our team.
- Clearly describe your previous interaction, including the name of the teammate you spoke with, the date of the conversation, and the issue that was left unresolved.
- Let the teammate know you would like to submit formal feedback — they will log it and escalate it to the appropriate team lead.
⚠️ How to Escalate a Poor Support Experience
If you feel a previous support interaction was unhelpful, unprofessional, or left your issue unresolved, you have every right to escalate. Here is how to do it effectively:
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to be connected with a live team member immediately.
- Explain that you would like to escalate a concern about a previous support interaction.
- Provide as much context as possible: the teammate's name, approximate date and time of the conversation, and a brief description of what went wrong.
- Ask for confirmation that your feedback has been recorded and that it will be reviewed by the appropriate team lead.
Providing clear details — including the teammate's name, the date of the interaction, and a description of the issue — helps our team investigate thoroughly and respond as quickly as possible.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.