## **🎯 Why This Article Exists**

We take every support experience seriously. If a recent interaction left you feeling unheard, frustrated, or without a resolution, this article will show you exactly how to share that feedback and get connected with the right person quickly.

## **📋 How to Submit Feedback About a Support Interaction**

The fastest and most reliable way to submit feedback about a support interaction is directly through the live chat widget. Here is how to do it:

1. Open the **live chat widget** in the bottom-right corner of the platform.
2. Type **human teammate** to skip automated responses and connect directly with a member of our team.
3. Clearly describe your previous interaction, including the name of the teammate you spoke with, the date of the conversation, and the issue that was left unresolved.
4. Let the teammate know you would like to submit formal feedback — they will log it and escalate it to the appropriate team lead.

## **⚠️ How to Escalate a Poor Support Experience**

If you feel a previous support interaction was unhelpful, unprofessional, or left your issue unresolved, you have every right to escalate. Here is how to do it effectively:

1. Open the **chat widget** in the bottom-right corner of the platform.
2. Type **human teammate** to be connected with a live team member immediately.
3. Explain that you would like to escalate a concern about a previous support interaction.
4. Provide as much context as possible: the teammate's name, approximate date and time of the conversation, and a brief description of what went wrong.
5. Ask for confirmation that your feedback has been recorded and that it will be reviewed by the appropriate team lead.

Providing clear details — including the teammate's name, the date of the interaction, and a description of the issue — helps our team investigate thoroughly and respond as quickly as possible.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.