🧭 Overview
Your LLM Visibility Projects quota tracks only the domains you have actively set up as tracked projects. Competitor domains you analyse on the fly do not count toward this limit. If your quota shows more projects used than you can find in your dashboard, one or more orphaned projects may be silently consuming a slot.
An orphaned project is a project entry that still holds a quota slot even though it no longer appears as an active, visible project in your dashboard. This can happen due to a stale internal reference created during project deletion or duplication. Search Atlas engineering has resolved the underlying system bug, but you may still need to take action to free up your slots.
✅ Step 1: Count Your Tracked Projects
Before taking any action, confirm exactly which domains are counted against your quota.
- Navigate to the left sidebar → AI Visibility to view your project list.
- Review every entry listed. Only domains you have explicitly added as tracked projects consume quota — competitor look-ups do not.
- Write down every tracked domain you can see. Compare this number to the quota usage shown on the page. If the number used is higher than the visible projects, you likely have an orphaned project.
🗑️ Step 2: Delete Any Project You No Longer Need
If you can identify a domain you no longer need to track, delete it to free up a slot.
- In the left sidebar → AI Visibility, locate the project you want to remove.
- Open that project's options and delete it.
- After deleting, clear your browser cache or open a new incognito / private window and reload the page. This ensures the quota counter refreshes correctly and does not display a stale count.
👻 Step 3: If a Project Persists After Deletion (Orphaned Project)
Sometimes a project appears to be deleted but continues to occupy a quota slot. This is the orphaned-project scenario. If after deletion and a cache clear your quota count does not decrease, the project reference has not been fully removed on the back end.
In this situation self-service deletion is not sufficient and the orphaned slot must be cleared by the Search Atlas team. Please contact support as described at the bottom of this article so the team can locate and remove the stale reference from your account.
⚙️ Step 4: Check for Duplicate Domain Entries
A known issue caused some accounts to count the same domain twice when it was saved with different country settings (for example, once with no country code and once with a country code such as "US"). If you notice what looks like the same domain appearing more than once, or if your quota is inflated by exactly one extra slot per domain, this duplication may be the cause.
- In the left sidebar → AI Visibility, scan your projects for any duplicate domain entries that may differ on country settings.
- Delete the duplicate entry you do not need, then clear your browser cache or use an incognito window to confirm the quota count decreases.
- If the duplicate cannot be deleted or the quota does not update, contact support so the team can remove the stale entry on the back end.
📬 Still Need Help?
If your quota overage persists after following the steps above, our support team can manually clear orphaned or duplicate project references from your account. Contact us via the chat widget in your dashboard and include the affected domain(s) and the quota count you are seeing so we can resolve it as quickly as possible.