Search Atlas Help Center

Fix Broken Links and Update URLs in Link Lab

Open in
View as Markdown Open in ChatGPT Open in Claude
Camilo Aponte

Camilo Aponte

Last updated on Sep 30, 2026

🔍 Overview

Two common issues arise with Link Lab placements: needing to update the live URL for a published article, or finding that a publisher link has become broken or inaccessible. This article explains what each issue means and what information to have ready when you contact the team for hands-on help.

📋 Understanding the Two Issues

  • Manual URL update: The article has been published, but the URL recorded in your Link Lab order needs to be changed — for example, because the publisher moved the post to a different address.
  • Broken publisher link: The URL associated with your placement is no longer accessible (returning a 404, redirecting incorrectly, or otherwise unreachable), meaning the backlink may not be passing value.

🛠️ Requesting a Manual URL Update

If the article is live at a different URL than the one recorded in your order, this requires a manual update by the Search Atlas team. You cannot edit the placement URL directly from within the platform.

Before reaching out, please have the following ready:

  • Your Order ID and Placement ID
  • The current (incorrect) URL recorded in your order
  • The correct live URL where the article is published

The team will process the update on your behalf once these details are provided.

🚨 Reporting a Broken or Inaccessible Publisher Link

If the URL on your placement is returning an error or the page is no longer accessible, this needs to be escalated to the publisher for review and repair. The Search Atlas team will contact the publisher directly to investigate and restore the link.

Before reaching out, please confirm the issue is not temporary — try loading the URL again after a few minutes, ideally in a private/incognito browser window. If the link is consistently broken, have the following ready:

  • Your Order ID and Placement ID
  • The broken URL
  • The specific error you are seeing (e.g., 404, blank page, redirect loop)

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.