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📰 Fix Signal Genesys Press Release Embed Code

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Camilo Aponte

Camilo Aponte

Last updated on Sep 30, 2026

📋 Overview

If your press releases are not displaying on your website, or you are unsure where to find the embed code inside Signal Genesys, this article walks you through the exact steps to locate the snippet and resolve the most common loading issues.

🔍 Where to Find Your Press Release Embed Code

Follow these steps to locate the embed code inside your Signal Genesys account:

  1. Log in to your Signal Genesys account at app.signalgenesys.io.
  2. In the left-hand navigation, click Media Room.
  3. Select the Embed or Widget tab — the exact label may vary depending on your plan.
  4. Copy the full code snippet displayed in the box. Make sure you copy everything from the opening tag to the closing tag without leaving anything out.
  5. Paste the snippet into your website where you want the press releases to appear. If you use a CMS such as WordPress, paste it into an HTML block, not a plain text block.

⚠️ Common Reasons Press Releases Are Not Loading

If you have already placed the embed code on your site but press releases are still not showing, check the following:

  • Outdated embed code: Signal Genesys periodically updates its embed system. If your code was copied several months ago, it may be pointing to a deprecated endpoint. Return to app.signalgenesys.io, generate a fresh snippet, and replace the old one on your website.
  • Incorrect paste location: The code must be placed inside an HTML-enabled section of your page. Pasting into a plain-text or visual editor field will break the script.
  • Content Security Policy (CSP) blocking the script: Some websites have security rules that block third-party scripts from running. Ask your web developer to whitelist the Signal Genesys domain in your site's CSP headers.
  • Browser cache: After updating the embed code, clear your browser cache or test in a private/incognito window to confirm the new code is loading.
  • Ad blockers or script blockers: Browser extensions can prevent the widget from rendering. Test in a clean browser profile with extensions disabled to rule this out.
  • Press releases not yet published: The embed widget only displays press releases that have been fully published inside Signal Genesys. Draft or scheduled releases will not appear.

✅ Step-by-Step: Replace an Outdated Embed Code

  1. Log in to app.signalgenesys.io.
  2. Navigate to Media Room > Embed / Widget.
  3. Copy the current code snippet.
  4. Open your website's backend or CMS.
  5. Find the page or template where the old snippet was placed.
  6. Delete the old code completely and paste the new snippet in its place.
  7. Save and publish the page.
  8. Open the page in an incognito browser window to confirm press releases are now loading.

🛠️ Quick Checklist Before Contacting Support

  • Confirmed the snippet was copied from app.signalgenesys.io today (not weeks ago).
  • Pasted into an HTML block, not a plain-text field.
  • At least one press release is fully published in Signal Genesys.
  • Tested in an incognito window with browser cache cleared.
  • Tested with browser extensions disabled.
  • Asked your developer to check for CSP restrictions if the issue persists on a custom site.

💬 Still Need Help?

If you have followed all the steps above and press releases are still not loading, If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.