🔍 Overview
If you purchased a Platinum Summit promotional package, your credits should have remained active through August 31. However, a known issue caused some accounts to lose access to these credits prematurely — in some cases as early as August 23 — leaving accounts with only a small number of remaining credits and limited platform access.
This article explains what happened, what it means for your account, and how to get your credits fully restored.
⚠️ What Caused This Issue
The early expiration was triggered by a conflict between the Platinum Summit promotional billing flow and existing trial or subscription states on certain accounts. Specifically:
- For accounts that were already on a free trial at the time of the Platinum Summit purchase, the system did not correctly extend the trial period — it remained at the original 7-day window instead of honoring the promotional end date of August 31.
- In some cases, a previously applied promotional code was not properly replaced when the Platinum Summit offer was applied at checkout, causing a billing conflict that cut the credit period short.
- Accounts on an annual plan that attempted to purchase the same annual-tier Summit special offer encountered a separate conflict that could also result in incorrect credit expiration.
These issues have been identified and resolved in our system. Affected accounts are eligible to have their credits fully reinstated.
✅ How to Check Your Credit Status
To confirm whether your Platinum Summit credits are active and correctly applied, follow these steps:
- Log in to your Search Atlas account.
- Click your avatar in the top-right corner and select Billing.
- Review your current plan and credit balance on the Billing page.
- If your credits show as expired, depleted, or your access is restricted, proceed to the next section to contact support.
🛠️ How to Get Your Credits Restored
If your Platinum Summit credits expired before August 31 and your account access is limited, our support team can manually reinstate your full credit allocation. This is a straightforward correction that our team can apply directly to your account.
To get this resolved quickly, please have the following information ready before contacting support:
- The email address associated with your Search Atlas account.
- The approximate date your credits stopped working or your access became restricted.
- Any error messages or screenshots showing your current credit balance or account status.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
📋 Frequently Asked Questions
Will I lose any features or data because of the early expiration?
No. Your account data, projects, and settings are fully preserved. The early expiration only affected your access to credits — nothing was deleted.
Do I need to repurchase the Platinum Summit package?
No. If you were affected by this issue, our team will restore your credits without requiring any additional purchase.
My credits expired on August 23 — can they still be restored?
Yes. Our team can reinstate credits retroactively for the days you lost access, or extend your credit window to compensate for the downtime.
How long will the credit restoration take?
In most cases, our support team can restore your credits during the same chat session. Complex billing conflicts may require a short additional review period.