If Brand Vault has been stuck in the "Analyzing" state for more than 2 hours, a background process has stalled. Follow the steps below to identify the cause, clear the issue yourself, or escalate to support with the right details ready.
⚠️ Normal vs. Stuck: When to Take Action
A brief "Analyzing" status — typically under 30 minutes — is expected when Brand Vault first processes your brand data. Take action if any of the following apply:
- The status has not changed after 2 or more hours
- Brand Vault has shown "Analyzing" for multiple days
- The status persists after closing and reopening your browser
🔍 Common Causes of a Frozen Brand Vault Analysis
Several conditions can cause Brand Vault to stall in the "Analyzing" state:
- Large or complex brand dataset: Accounts with a high volume of brand assets or tracked domains can exceed normal processing time.
- Silent backend failure: A server-side task may have failed without resetting the status display, leaving it permanently stuck.
- Interrupted connection during setup: A network disruption during the initial analysis can leave the process in a partial state.
- Browser session conflict: Having Search Atlas open in multiple tabs or browsers can interfere with real-time status updates.
🛠️ How to Troubleshoot Brand Vault Stuck in Analyzing
Work through these steps in order. Stop as soon as the "Analyzing" status clears and Brand Vault loads correctly.
- Wait at least 2 hours if you recently initiated the analysis. Processing time scales with your brand's data volume — large accounts take longer.
- Hard-refresh the page. Press Ctrl+Shift+R (Windows/Linux) or Cmd+Shift+R (Mac) to force the browser to reload the latest status directly from the server.
- Close all other Search Atlas tabs. Reduce your session to a single tab, then navigate back to Brand Vault.
- Clear your browser cache and reload the page. A stale cache can display an outdated "Analyzing" label even after processing has finished.
- Log out and log back in. Go to your account menu, select Log Out, sign back in, then navigate to Brand Vault.
- Open Brand Vault in a different browser or an incognito window to rule out a browser-specific issue.
If Brand Vault loads correctly after any of these steps, your analysis has completed successfully.
📞 When and How to Contact Search Atlas Support
If Brand Vault is still stuck after completing all troubleshooting steps — especially if it has been in the "Analyzing" state for more than 5 hours or across multiple days — contact the Search Atlas support team. Include the following details to speed up resolution:
- Your account email address and workspace name
- The date and approximate time the analysis started
- A screenshot showing the "Analyzing" status
- The browser and operating system you are using
- Whether the issue appears in multiple browsers or on different devices
The support team can inspect the backend processing task, reset the analysis pipeline, and confirm when Brand Vault is fully operational for your account.
🎯 You now know the most likely causes of a frozen Brand Vault analysis and the exact steps to clear it. If troubleshooting does not resolve the status, contact Search Atlas support with the details above so the team can reset the analysis process directly on the backend.