🔍 Overview
If you were charged for a subscription you don't recognise, or you're unable to access the NAP Citations dashboard despite having a paid plan, this article will help you understand what happened and how to resolve it quickly.
💳 Why Was I Charged $199?
A charge of $199 typically corresponds to a Search Atlas subscription plan or a one-time purchase that includes access to specific features such as Local Citations. Common reasons this charge may appear unexpectedly include:
- Automatic renewal: Your subscription renewed automatically at the end of a billing cycle. Renewal terms are agreed to at the time of purchase.
- Upgrade or add-on activation: A plan upgrade or feature add-on may have been activated on your account, either by you or by another user with account access.
- Trial conversion: A free trial converted to a paid plan after the trial period ended.
- Legacy pricing adjustment: If your account was created before a pricing update (for example, when plan pricing changed from $30 to $40), historical records may display an older price. This is a known display issue and does not affect the amount actually charged — your bank or card statement reflects the correct charge.
To verify any charge, log in to your Search Atlas account and review your billing history under your account settings. The invoice will show the exact plan, date, and amount charged.
📋 How to Confirm What You Paid For
If your purchase included a one-year access guarantee to NAP Citations, that entitlement is tied to your account and should remain active for the full duration promised. To confirm your current plan details:
- Log in to your Search Atlas account.
- Click your avatar in the top-right and open Billing (separate page, not a tab inside Account Settings).
- Review the plan name, start date, and features listed.
- Check whether Local Citations is listed as an included feature.
If your plan confirms NAP Citations access but you still cannot reach the dashboard, see the section below.
🗺️ How to Access the NAP Citations Dashboard
The Local Citations tool is located within the Local section of your Search Atlas account. Follow these steps:
- In the left sidebar, click Local.
- From the expanded menu, select Local Citations.
- If you have an active Local Citations campaign, your citation projects will appear here.
If the Local Citations option is not visible or the page does not load correctly, try the following:
- Refresh your browser and clear your cache.
- Log out and log back in to refresh your session.
- Try a different browser or disable browser extensions.
- Check that your subscription is currently active and has not lapsed.
⚠️ Known Issues to Be Aware Of
Our engineering team has recently resolved or is actively working on several issues related to the Citations feature. Being aware of these may explain behaviour you have encountered:
- Incorrect price displayed on old citation records: After a pricing update, some older citation records showed the previous price. This was a display-only issue and has been fixed — your actual charge was always correct.
- Credits not deducting correctly: In some cases, HDC credits were not being deducted when creating citations for certain directories (such as FourSquare and Data Axle), while CloudStacks deducted correctly. This has been reported and is under review by our product team.
- Authentication errors: Some users experienced authentication failures when submitting or exporting citations. This issue has been resolved. If you still see an error, refreshing your session or logging out and back in should fix it.
- Missing directory icons: Icons for certain directories (such as CYLEX US and Ani Bookmark) appeared broken in the Active Citations modal. This has been fixed.
🛠️ Steps to Dispute an Unrecognised Charge
If after reviewing your billing history you still believe a charge was made in error, take the following steps:
- Note the exact charge amount, date, and the last four digits of the card charged.
- Check whether any other team members or account users may have made a purchase.
- Open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team, who can review your account and billing records directly.
Our support team can verify the origin of any charge, confirm your entitlements, and escalate a refund request if a charge was made in error.
💡 Tips to Avoid Unexpected Charges in the Future
- Review your subscription renewal date under the top-right avatar menu → Billing so you know when the next charge is due.
- If you no longer need a plan, cancel before the renewal date to avoid being charged for the next cycle.
- Limit account admin access to trusted team members to prevent unintended plan changes.
🙋 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.