📞 Fix Incorrect Phone Numbers on Local Citations

📋 Overview

If your local citations — such as those on the YP Network or other directories — are displaying the wrong phone number, this guide explains why it happens and how to get it corrected. Acting quickly is important, as inconsistent contact information across directories can negatively affect your local SEO rankings and mislead potential customers.

🔍 Why the Wrong Phone Number Appears

Incorrect phone numbers on citations are usually caused by one of the following:

• Auto-prefill from the wrong GBP listing: When a citation order is created, the system may pull contact details from the first connected Google Business Profile (GBP) account. If multiple GBP listings are connected, the wrong phone number can be submitted silently during setup.
• Outdated business information: If your phone number was recently changed in your GBP but the citation was built before that update, the old number may still be live on directory sites.
• Manual entry error: A phone number may have been typed incorrectly when the citation campaign was originally configured.

⚙️ Step 1 — Verify Your GBP Phone Number Is Correct

Before requesting a correction, confirm that the right phone number is saved in your connected GBP account.

1. In the left sidebar, go to Local → Overview.
2. Click the About tab.
3. Review the phone number displayed for your business.
4. If it is incorrect, update it and click Save.

Keeping your GBP information accurate ensures that any future citations are built with the correct details.

🛠️ Step 2 — Check Your Active Citation Campaigns

Next, review the citation campaign that contains the incorrect listing.

1. In the left sidebar, go to Local → GBP Projects.
2. Locate the relevant project and click View project.
3. Navigate to the Local Citations section within the project.
4. Identify the citation network (for example, YP Network) showing the wrong phone number.
5. Note the phone number that was submitted so you can confirm what needs to be changed.

✏️ Step 3 — Request a Correction for the Citation

Citation listings on third-party directories like YP Network are managed and syndicated externally. You cannot edit them directly inside Search Atlas. To get the phone number corrected, you will need to submit a correction request through our support team.

Here is what to prepare before reaching out:

• The name of the citation network displaying the wrong number (for example, YP Network)
• The incorrect phone number currently showing
• The correct phone number that should be displayed
• The business name and GBP project it belongs to

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⏱️ What to Expect After Submitting a Correction

Once a correction request is submitted, our team will coordinate the update with the relevant directory network. Timelines vary depending on the directory:

• Most directories: Updates are reflected within 2–6 weeks.
• YP Network and similar aggregators: May take up to 8 weeks to fully propagate across all syndicated partners.

You do not need to take any further action while the update is in progress. Our team will notify you once the correction has been confirmed.

🚫 How to Prevent This in the Future

To avoid incorrect information being submitted on future citation campaigns:

• Verify your primary GBP listing before ordering: Always confirm that the GBP account with the correct business details is set as your primary connection before starting a new citation campaign.
• Double-check contact details during campaign setup: Review the phone number in the citation order wizard before submitting, especially if you manage multiple business locations.
• Keep your GBP profile updated: Any time your phone number changes, update it in Local → Overview → About immediately to keep future citations accurate.