🔍 Overview
If you have imported a project into Website Studio and cannot make visual edits on newly created pages, or if you need to transfer a published Website Studio site to a different user account, this article explains what to expect and the steps to resolve each situation.
⚙️ Visual Editing Issues on Imported Projects
After importing a project into Website Studio, you may find that newly created pages within that project do not allow visual edits. This is a known platform issue that has been identified and resolved by the engineering team.
Follow these steps to resolve the issue:
- Confirm you are working inside the correct imported project in Website Studio.
- Hard-refresh your browser (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac) and reopen the affected page. In many cases the engineering fix will already be active for your account and visual editing will be restored immediately after the refresh.
- If visual editing is still unavailable after refreshing, log out of Search Atlas completely, log back in, and reopen the affected page — this forces your session to pick up the latest platform state.
- If the issue persists after logging out and back in, open a support chat and provide the name of the affected project and the specific page URL. The specialized team will verify that the engineering fix has been applied to your account and manually trigger it if needed, restoring full visual editing capability.
🔄 Transferring a Published Website Studio Site to Another Account
Transferring a published Website Studio project to a different user account requires a backend action by the Search Atlas team. To submit your transfer request as efficiently as possible, follow these steps:
- Gather the exact name of the Website Studio project you want transferred.
- Confirm the destination account email address or username the project should be moved to.
- Open a support chat and send a message with the subject line Website Studio Transfer Request, including the project name and destination account details.
- The team will action the transfer on the backend and send you a confirmation message once it is complete. No additional steps are required from you after submitting these details.
Providing the project name and destination account upfront in your first message allows the team to complete the transfer in a single interaction without back-and-forth.
💬 Contact Support
For both of the issues above, reach out to the Search Atlas support team via the live chat widget inside your Search Atlas dashboard. Describe your situation and include the relevant project name and account details so the team can assist you as quickly as possible. If you need further assistance, please contact our support team via the live chat widget in your Search Atlas dashboard.