📋 Refund Eligibility Overview
Search Atlas Implementation services include a performance guarantee. If your site rankings decline after the Implementation team takes over, you may be eligible for a goodwill refund. Refund amounts are determined on a case-by-case basis by leadership and typically reflect a percentage of your total Implementation spend.
⚖️ How Refund Decisions Are Made
Refund requests are reviewed by the support team and escalated to leadership for approval. Factors considered include the scope of work performed, duration of service, ranking changes before and after implementation, and the terms of the Success Guarantee. Initial offers may include platform credits, but cash refunds can be approved as a goodwill gesture when credits are declined.
🚫 Common Blockers to Refund Processing
Even after a refund is approved, it cannot be processed if an active payment dispute or chargeback exists with your bank or payment provider. The dispute must be withdrawn or resolved before the refund can be issued. If you have filed a dispute, contact your bank to close it, then notify support so the refund can proceed.
🔄 Steps to Request a Refund
- Gather documentation showing ranking performance before and after Implementation service began.
- Open the chat widget in the bottom-right corner of the platform and type human teammate to connect with support.
- Provide your account details, Implementation service dates, and ranking evidence.
- Support will escalate to leadership for review and communicate the decision.
- If approved, ensure no active payment disputes exist so the refund can be processed.
💬 Need Further Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.