Overview
Some users encounter issues when deploying page-level schemas through OTTO using Google Tag Manager (GTM). Because the specific resolution for this issue requires investigation of your account and GTM configuration, the Search Atlas support team will need to assist you directly.
Common Symptoms
- Only a fraction of your selected schemas (for example, 5 out of 800 pages) show as deployed after a bulk deploy action.
- Checkboxes for individual schema selection or bulk-deploy options are not visible on the page.
- The main-entity fields display as blank or show a null value and you are unsure what to enter.
What to Have Ready Before Contacting Support
To help the support team investigate and resolve your issue as quickly as possible, please gather the following information before reaching out:
- Your project name in Search Atlas.
- The exact number of pages you attempted to deploy schemas to and how many actually show as deployed.
- A description of the symptom you are experiencing (for example, missing checkboxes, blank main-entity fields, or incomplete bulk deployment).
- Your GTM container ID and whether your GTM container has been published after OTTO pushed the schema tags.
- Screenshots or screen recordings showing the issue, including any error messages displayed in the UI.
- The timestamp of when you attempted the bulk deploy action.
- The browser and browser version you are using.
Next Steps
If you are experiencing issues with OTTO page-level schema bulk deployment via GTM, please contact us via the chat icon in the bottom-right corner of Search Atlas and we will be happy to investigate and resolve the issue on your behalf.