🔍 Overview
If you have switched to an annual prepaid plan and notice the OTTO Google Ads Addon listed on your account with a monthly display price, you may be wondering whether this charge is already covered, whether you will be billed separately, or why a monthly price is still shown. This article explains what to do if you are unsure whether the addon is included in your plan.
📦 What Is the OTTO Google Ads Addon?
The OTTO Google Ads Addon is an optional feature that extends OTTO's automation capabilities to your Google Ads campaigns within the Search Atlas platform.
✅ Is the Addon Included in Your Annual Plan?
Whether the OTTO Google Ads Addon is included in your annual plan depends on the specific plan you purchased. Because plan inclusions vary, the most reliable way to confirm whether the addon is covered is to check your original purchase confirmation email or invoice, which will list exactly what is included in your plan. If your documentation does not make this clear, our support team can look up your account and confirm definitively whether the addon is included or whether a separate charge applies.
💡 Why Does a Monthly Price Display If I'm on an Annual Plan?
Seeing a monthly price displayed on your account while you are on an annual prepaid plan does not automatically mean you are being billed monthly. The displayed price can reflect the standard addon price for reference. To determine whether you are actually being charged, review the invoices or payment history available in your account to see whether a charge for the addon appears as an active line item.
⚠️ What If You Did Not Request the Addon or Believe You Are Being Charged Incorrectly?
If the OTTO Google Ads Addon appears on your account and you did not add it yourself, or if you believe it should be included in your plan but you are still seeing a separate charge, please escalate to our support team. Before reaching out, have the following ready so the team can resolve your case quickly:
- Your account email address
- The name of the annual plan you are on
- The date you switched to the annual plan
- A copy of your original purchase confirmation email or invoice
- The exact charge amount and date of any unexpected billing
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.