🔍 Overview
After Content Genius generates a blog post, two related issues can sometimes appear in Website Studio: the blog preview image fails to load, and an existing page (such as a Checklist page) begins redirecting to the Homepage instead of displaying its own content. These are known bug-category issues that require investigation by our support team.
🖼️ Why the Blog Preview Image May Not Be Loading
Preview image failures in Website Studio can occur when a blog post generated by Content Genius does not have its image correctly registered within the page. Because the exact cause depends on your specific account and page configuration, our team will need to look into the underlying data to identify what went wrong.
🔗 Why a Page May Be Redirecting to the Homepage
A page unexpectedly redirecting to the Homepage can be caused by a configuration issue within Website Studio affecting that specific page. Because the root cause varies by account and page setup, our team will need to investigate directly.
🛠️ What to Prepare Before Reaching Out
To help our team resolve these issues as quickly as possible, please have the following ready when you contact support:
- The exact name of the affected blog post or page (e.g., the Checklist page)
- The full URL of the page that is broken or redirecting incorrectly
- The URL or location where the preview image should be appearing
- The approximate date and time when you first noticed the issue
- Whether the issue appeared after a specific action (e.g., publishing a page, using Content Genius to generate a post)
- Any error messages or unusual behavior you observed
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.