🔍 Overview
Some customers using Website Studio have noticed unexpected behavior: menus or other elements changing without a clear prompt, credits being used when they feel they shouldn't be, and blog post preview images not appearing correctly. This article explains each issue and what to do about it.
⚙️ Why Is Website Studio Making Unwanted Changes?
Website Studio may in some cases apply broader changes than intended — including adjustments to navigation menus.
If you are experiencing unwanted changes, escalate to our team so we can investigate. Have the following ready:
- The name of the project or page affected
- The exact prompt you entered
- The approximate date and time the unwanted change occurred
💳 Why Are Credits Being Consumed for Edits?
In Website Studio, visual/manual edits are a billable operation, so credits can be used for edits as well as for AI generation.
If you believe credits were consumed in error, escalate to our team so we can review your account and determine whether a balance correction is needed. Have the following ready:
- The name of the project or page affected
- A description of the exact action that triggered the credit deduction
- The approximate date and time the deduction occurred
🖼️ Why Aren't Blog Preview Images Displaying?
Some customers have reported that blog post preview images are not appearing correctly in Website Studio. If you are experiencing this issue, escalate to our team so we can investigate. Have the following ready:
- The name of the blog post or page affected
- A description of what you see instead of the expected image
- The approximate date and time you first noticed the issue
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.