Use this SOP to quickly report any time Voodoo AI gives an incorrect, incomplete, or unhelpful answer, or when you spot issues in the Knowledge Base.
✅ What To Do
Right after the conversation, submit the ClickUp form and include:
- The customer's intent or question (what they were trying to solve)
- The AI's response that did not work (paste the text or include a screenshot)
- The actual solution that resolved the issue
- The resource(s) used to solve it (e.g., KB articles, manual steps, internal links)
- The Intercom conversation link (if available)
🚀 Why It Matters
Your input helps us:
- Improve Voodoo's accuracy and coverage
- Keep the Knowledge Base reliable and up to date
- Identify and fix bugs or gaps in support flows
📍 Where Is The Form?
You can access the form directly via the link below:
AI – Incorrect Answer Feedback Form in ClickUp
✅ When To Use This Form
Submit the form immediately after any conversation where:
- Voodoo gave a wrong, incomplete, or confusing answer
- You had to step in and resolve the issue manually
- You used a resource that Voodoo did not suggest
📝 How To Fill Out The Form
1. Identify the issue. Did the AI give a wrong, confusing, or incomplete answer? Is something in the Knowledge Base outdated or incorrect? Is there a bug in the workflow, UI, or links?
2. Open the form.Click here to open the form. The form creates a task automatically, so nothing gets lost.
3. Fill out the form with as much detail as you can, including:
- Type of issue (choose one or more options)
- Link to the Intercom conversation
- Screenshot(s) showing the issue
- Description of the AI response that failed
- How it was resolved (if applicable)
- Correct response
- Resources used to fix the issue (if any)
🚀 What Happens Next?
- Your report becomes a task in ClickUp
- The Knowledge & AI team reviews and resolves it
- Fixes are implemented as soon as possible (KB updates, AI training, bug fixes)
🚦 Reminders
- Be specific and clear, especially when summarizing the customer's intent and the correct answer
- Paste all relevant links — these are essential for retraining Fin
- Feedback entries are reviewed weekly by the Content & AI Training team
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.