Use this SOP to quickly report any time Voodoo AI gives an incorrect, incomplete, or unhelpful answer, or when you spot issues in the Knowledge Base.

## **✅ What To Do**

Right after the conversation, submit the ClickUp form and include:

- The customer's intent or question (what they were trying to solve)
- The AI's response that did not work (paste the text or include a screenshot)
- The actual solution that resolved the issue
- The resource(s) used to solve it (e.g., KB articles, manual steps, internal links)
- The Intercom conversation link (if available)

## **🚀 Why It Matters**

Your input helps us:

- Improve Voodoo's accuracy and coverage
- Keep the Knowledge Base reliable and up to date
- Identify and fix bugs or gaps in support flows

## **📍 Where Is The Form?**

You can access the form directly via the link below:

[AI – Incorrect Answer Feedback Form in ClickUp](https://forms.clickup.com/9011399348/f/8chy2nm-850431/Y4W64W7A1EEXZU1UCC)

## **✅ When To Use This Form**

Submit the form immediately after any conversation where:

- Voodoo gave a wrong, incomplete, or confusing answer
- You had to step in and resolve the issue manually
- You used a resource that Voodoo did not suggest

## **📝 How To Fill Out The Form**

**1. Identify the issue.** Did the AI give a wrong, confusing, or incomplete answer? Is something in the Knowledge Base outdated or incorrect? Is there a bug in the workflow, UI, or links?

**2. Open the form.**[Click here to open the form](https://forms.clickup.com/9011399348/f/8chy2nm-850431/Y4W64W7A1EEXZU1UCC). The form creates a task automatically, so nothing gets lost.

**3. Fill out the form** with as much detail as you can, including:

- Type of issue (choose one or more options)
- Link to the Intercom conversation
- Screenshot(s) showing the issue
- Description of the AI response that failed
- How it was resolved (if applicable)
- Correct response
- Resources used to fix the issue (if any)

## **🚀 What Happens Next?**

- Your report becomes a task in ClickUp
- The Knowledge & AI team reviews and resolves it
- Fixes are implemented as soon as possible (KB updates, AI training, bug fixes)

## **🚦 Reminders**

- Be specific and clear, especially when summarizing the customer's intent and the correct answer
- Paste all relevant links — these are essential for retraining Fin
- Feedback entries are reviewed weekly by the Content & AI Training team

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.