This article addresses a common concern: the belief that Search Atlas has lowered or altered your service pricing. Search Atlas does not set, adjust, or recommend changes to the rates you charge your clients. All pricing decisions remain entirely yours. If you have seen a price change, this guide will help you identify where that change originated and how to ensure your rates are set exactly as you intend.
🔍 Common Causes of Unexpected Pricing Changes
- Manual edits made inside a project or proposal: A team member with account access may have updated a rate directly inside a project, report, or client-facing document.
- Template or default values: If you use pricing templates or default rate fields, these may have been updated and applied to new or existing projects automatically.
- Whitelabel or reseller settings: If you operate under an agency or whitelabel setup, pricing fields within client-facing materials may reflect settings configured in your agency profile rather than a per-project override.
- Third-party integrations: If Search Atlas is connected to an external billing or CRM tool, price changes in that system can appear to originate inside Search Atlas.
🛠️ Step-by-Step
- Identify the specific price in question. Note the exact figure you see and where it appears — for example, inside a report, a proposal, a GBP project, or a client dashboard.
- Check your project or report settings. Open the relevant project and review any rate or pricing fields that appear. Confirm whether the value shown matches what you originally entered.
- Review your whitelabel or agency settings. If you use agency features, navigate to More Features → Agency Hub and review the White Label Setup and Settings sections. Confirm that no default pricing values are being pulled into client-facing outputs from this area.
- Audit recent account activity. If other team members have access to your account, ask them whether any edits were made to pricing fields. Search Atlas does not log a price reduction on your behalf — any change will have originated from a user action.
- Correct the pricing field directly. Once you locate the field containing the incorrect value, update it to your intended rate and save your changes.
✅ How to Confirm It Worked
After updating your pricing, verify the fix by doing the following: reopen the project, report, or client-facing view where the incorrect price appeared and confirm the new value is now displayed. If the pricing appears inside a generated report or exported document, regenerate or re-export that output to ensure it reflects your updated rate. If the value reverts after saving, this may indicate a connected template or external integration is overwriting your entry — note where the reversion occurs so you can describe it precisely when contacting support.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.