📋 Overview
If you no longer wish to receive emails from Search Atlas — including product updates, marketing newsletters, or platform notifications — you can request to be unsubscribed. This article explains how to get that done and what to expect.
🚀 How to Unsubscribe From Search Atlas Emails
The primary way to unsubscribe from all Search Atlas emails is to use the unsubscribe link included in any email you have received from us.
- Open any email you have received from Search Atlas.
- Scroll to the bottom of the email.
- Click the Unsubscribe link.
- Follow the on-screen instructions to confirm your preference.
If you are still receiving emails after using the unsubscribe link, or if you need your email address removed more urgently, our support team can action this on the backend. This is a manual process handled by our team.
📋 What to Have Ready When Escalating
To help our team locate your account and process your unsubscribe request as quickly as possible, please have the following information ready:
- The email address you wish to unsubscribe
- Your Search Atlas account email (if different from the above)
- A description of the types of emails you are receiving (e.g. marketing newsletters, platform notifications)
- Any recent example email subject line or sender address
❓ Frequently Asked Questions
- Will unsubscribing delete my account? No. Unsubscribing from emails only affects your communication preferences. Your Search Atlas account and all your data remain intact.
- Will I still receive billing or security emails? Transactional emails — such as payment confirmations, invoices, and password reset emails — may still be sent as they are required to manage your account.
- I unsubscribed but I'm still receiving emails. What should I do? Contact our support team using the chat widget described below, and have your account details ready so the team can process the removal manually.
💬 Need Further Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.