🔍 Overview
Some customers find that the CMS sync for their domain continues to show an error even after uninstalling, reinstalling, and activating the latest version of the Search Atlas WordPress plugin. This article explains why that can happen and what to do next.
⚠️ Why This Happens
A standard plugin reinstall does not always clear the underlying connection state on the platform side. The sync error may persist due to a stale or broken connection tied to your domain that requires a backend reset — something that cannot be resolved through the WordPress dashboard alone.
🛠️ What You Can Try First
- Fully delete the plugin — do not just deactivate it. In your WordPress dashboard go to Plugins, deactivate the Search Atlas plugin, then click Delete to remove it completely.
- Reinstall the plugin. Go to Plugins → Add New → Upload Plugin, upload the Search Atlas plugin .zip provided by Search Atlas, install the latest version, and activate it.
- Attempt to reconnect your domain. Follow the standard reconnection flow in Search Atlas for your WordPress site and check whether the sync error clears.
📋 When to Escalate
If the sync error persists after the steps above, the issue is likely a stale connection state on the backend that requires action from our engineering team. This is not something you can resolve from your WordPress dashboard or your Search Atlas account settings.
When you contact support, please have the following ready:
- Your domain name (the exact URL showing the sync error)
- The exact error message displayed (a screenshot is helpful)
- Confirmation that you have already deleted and reinstalled the plugin
- Any timestamp of when the error first appeared or when you last attempted a reconnect
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.