After you save a new White Label domain and open the Settings tab without refreshing, clicking Update Settings shows "You do not have access to update settings." Your permissions are correct, and a single page refresh resolves it immediately.
This guidance applies to the current White Label setup workflow. A revised setup workflow (Linear WL-291, Awaiting Release) is planned that changes how setup errors are handled and introduces a different error message. Until that update ships, the steps below apply to the session-sync error described here.
💡 Why the Update Settings Error Appears
When you save a new White Label domain, Search Atlas updates your account's permission state in the background. If you open the Settings tab before the browser session syncs those updated permissions, the Update Settings button cannot verify your access and returns this error.
Your account permissions are not affected. This is a temporary session state mismatch, not a real access restriction.
🛠️ How to Fix the Update Settings Error
- After saving your White Label domain, press F5 (Windows) or Cmd + R (Mac) to refresh the page, or click your browser's reload button.
- Open the Settings tab.
- Click Update Settings.
The error no longer appears, and your changes save successfully.
💡 How to Avoid the Update Settings Error
Refresh the page immediately after saving a new White Label domain, before opening any other tab. This lets the browser session pick up your updated permission state before you make further changes in Settings.
🛠️ What to Do If You See "Failed to Update Brand Setting"
If you instead see a "Failed to update brand setting" error rather than the access error above, the domain you entered may already be in use. This is a separate issue from the session sync mismatch and is not resolved by refreshing the page. Contact support to verify the domain's availability.
🔗 Related White Label Issues
If your White Label logo doesn't display on the login screen, or you encounter other login screen display problems, see the companion White Label logo and login screen troubleshooting guide for complete coverage.
🎯 You now know that the "You do not have access to update settings" error is a session sync issue, not a real permissions problem, and a single page refresh resolves it immediately. For a full walkthrough of White Label configuration, see the White Label Domain Setup guide.