🔗 Before You Begin
Use the authorization link generated in Search Atlas to let your client securely connect their Google Business Profile (GBP). The client must sign in with a Google account that has permission to manage the correct profile.
- Confirm the client has Manager or Owner access to the GBP.
- Ask the client to use the Google account connected to that profile.
- Send the complete link without editing, shortening, or adding characters.
🚀 Connect a Client Through the Link
- Open the GBP connection flow in Search Atlas and generate the authorization link.
- Copy the full link and send it to your client.
- Ask the client to open the link in a current browser.
- The client should sign in to Google, choose the correct Business Profile, and approve the requested permissions.
- After authorization, the client should wait for the confirmation page before closing the browser.
- Return to Search Atlas and confirm that the GBP is connected to the correct client or site.
⚠️ Fix the “Malformed Request” Error
This message usually means the authorization link was changed, copied incompletely, expired, or opened in a session that could not complete the request. Do not repeatedly retry the same link.
- Generate a new authorization link in Search Atlas.
- Copy it again from the platform and send it as plain text.
- Ask the client to open the new link in a private window or a different current browser.
- Have the client sign in with the Google account that manages the intended GBP.
- Ask the client to complete the process in one session without using the browser Back button.
🛠️ Resolve Other Connection Problems
- Wrong profile appears: Sign out of other Google accounts or use a private window, then select the correct account and profile.
- Access is denied: Add the client’s Google account as a Manager or Owner of the GBP, then generate a fresh link.
- Authorization was blocked: Check that the client is using the official link from Search Atlas and has not modified it.
- The link says it was already used: Create and send a new link. Authorization links may be single-use or expire.
- Search Atlas still shows disconnected: Refresh the page and verify that the authorized Google account matches the client’s GBP access.
✅ Best Practices
- Send each client a newly generated link.
- Do not paste the link into documents or tools that may alter its characters.
- Connect one client profile at a time to avoid selecting the wrong GBP.
- Ask the client to tell you which Google account and profile they authorized.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.