📋 Issue Overview
If you purchased Summit VIP or Platinum upgrades under the wrong email address, the access, credits, and community membership will be tied to that account instead of your primary one. This commonly happens when using a secondary or business email during checkout.
✅ Resolution Steps
Contact the Search Atlas team to have the purchase transferred. A support agent will verify both accounts and move the VIP and Platinum benefits, including any unlimited credits and community access, to your primary account. The incorrect account's purchase will be canceled.
- Open the chat widget in the bottom-right corner of the platform and type human teammate to connect with support.
- Provide both email addresses: the one used for the incorrect purchase and your primary account email.
- Confirm you want the VIP and Platinum benefits transferred, including any associated credits and community access.
- The agent will process the transfer on the backend and cancel the purchase on the wrong account.
- You will receive confirmation once the benefits appear on your primary account.
🔍 Verify the Fix
After the agent confirms the transfer, log in to your primary account and check that Summit VIP and Platinum access, credits, and community features are active.
🛡️ Prevention Tips
Always use your primary account email during checkout for Summit upgrades. If you manage multiple emails, double-check the email field before completing payment.
💬 Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.