🔍 Overview
When creating a Local SEO post, the workflow moves through a series of steps before your content is ready. Occasionally, the process stalls at Step 2 – Generating Your Posts and does not advance, even after refreshing the page or clearing your browser cache. This article explains why this happens and what you can do to get your posts generated successfully.
⚠️ Why Posts Get Stuck at the Generating Step
The post generation process relies on a background task queue. If a task in that queue stalls or encounters an error, your post can appear frozen indefinitely. Common reasons this occurs include:
- A background processing task became stuck or timed out before completing.
- One or more linked business locations encountered an error during content creation, causing the entire batch to pause.
- A temporary platform-side issue disrupted the generation queue at the time you submitted your post.
- The post entered a silent Failed state with no visible error message or retry option shown in the UI.
Refreshing the page, restarting the workflow, or clearing your browser cache will not resolve these issues because the problem occurs in the background, not in your browser.
✅ Steps to Resolve a Stuck Post
- Wait up to 10 minutes. Background tasks can occasionally be delayed under high load. If the post is still stuck after 10 minutes, move to the next step.
- Navigate to your Posts list. Go to Left sidebar → Local → Posts. Check whether the post appears with a Failed or Draft status.
- Delete the stuck post and start a new one. If the post shows no option to retry or resume, delete it and create a new post from scratch. This clears the stalled background task and starts a clean generation request.
- Check your connected locations. Before re-creating the post, confirm that the Google Business Profile locations you are targeting are properly connected. Go to Left sidebar → Local → Overview and verify each location shows an active status. A disconnected or misconfigured location can silently cause generation to fail.
- Recreate the post for a single location first. If you are generating posts in bulk across multiple locations, try creating the post for one location only. This helps identify whether a specific location is causing the failure before you run a full batch.
💡 Tips to Prevent This Issue
- Keep your Google Business Profile locations connected and authorised at all times before running post generation.
- Avoid navigating away from the generation step immediately after submitting — allow the UI to confirm the task has been accepted before leaving the page.
- If you run bulk post generation across many locations, monitor the Posts list after submission to catch any locations that did not receive content.
- Note that when bulk generation partially succeeds, the platform may show a lower number of created posts than expected. Review your Posts list to confirm which locations received content and which did not.
🆘 Still Stuck? Contact Support
If your post remains stuck after following the steps above, or if you see a Failed status with no way to retry, our team can investigate the background task queue and resolve it for you. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.