📅 How the 48-Hour Refund Window Works
The 48-hour refund period begins on the invoice date, not the charge date. This means the clock starts when the invoice is generated in our system, which may be one or two days before the payment is actually processed by your bank or card issuer.
For example, if an invoice is dated June 13th, the 48-hour window ends on June 15th. A refund request submitted on June 16th would fall outside this window, even if the charge appeared on your statement on June 15th.
🔍 Checking Your Invoice and Charge Dates
To verify the dates on your account:
- Log in to your Search Atlas account
- Go to the Billing or Invoices section
- Locate the relevant invoice and note the invoice date and charge date
- Compare these dates to when you submitted your refund request
📝 Submitting a Refund Request
If you believe you are within the 48-hour window from the invoice date:
- Open the chat widget in the bottom-right corner of the platform
- Type human teammate to connect with our billing team
- Provide the invoice number and dates for reference
Our team will review your request using the official Refund Request Template. If approved, refunds are issued to the original payment method and typically appear within 5–10 business days.
⚠️ Important Notes
- The 48-hour policy is based on invoice date, not charge date or statement date
- Credits or discounts may be offered as alternatives, but you can request a full refund review
- All refund decisions are made by the billing team after verification
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
Additional Notes
If you were charged unexpectedly after signup (e.g., expected a free trial), treat it as a billing discrepancy — not a late refund. Contact support immediately even after 48 hours, explain what was promised at signup. Team has a dedicated Internal Billing Issue escalation path for priority review.