What Is OTTO SEO?
OTTO SEO is Search Atlas's on-site optimization tool. It audits your website, generates SEO recommendations, and helps you deploy fixes to improve your site's performance.
Where to Find Your Domain Key Number (DKN)
Your Domain Key Number (DKN) is a unique identifier that links your website to your OTTO SEO workspace. To locate your DKN:
- Log in to your Search Atlas account.
- Navigate to the OTTO SEO section from the main dashboard.
- Select the project or domain you want to work with.
- Look for your Domain Key Number (DKN) within that project's area.
- Copy the DKN and keep it handy — you will need it when installing the OTTO SEO plugin on your website.
If you cannot locate your DKN after following the steps above, note your project/domain name and contact support for help pinpointing the exact location in your account.
Common OTTO SEO Issues & Self-Serve Troubleshooting
Before reaching out to support, try the following steps for the most common OTTO SEO problems:
- OTTO not connecting: Confirm you have entered the correct DKN in the plugin settings on your website. Double-check for extra spaces or typos when copying the DKN.
- No recommendations appearing: Ensure the site audit has fully completed — this can take several minutes after connection. Refresh the OTTO SEO dashboard and check again once the audit status shows as complete.
- Changes not deploying: Verify that the OTTO SEO plugin is active and up to date on your website. Deactivating and reactivating the plugin can resolve connection issues that prevent deployment.
- Plugin installation issues: Confirm your site meets the plugin requirements and that no conflicting plugins are interfering. Check your WordPress (or relevant CMS) plugin list for conflicts.
When to Contact Support
If the self-serve steps above do not resolve your issue, please have the following ready when you reach out:
- The domain name or project name you are working with
- Your Domain Key Number (DKN), if you have been able to locate it
- A description of the exact issue you are experiencing (e.g., OTTO not connecting, no recommendations appearing, changes not deploying)
- Any error messages you have seen, including the exact wording
- The date and time when the issue first occurred
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.