## **What Is OTTO SEO?**

OTTO SEO is Search Atlas's on-site optimization tool. It audits your website, generates SEO recommendations, and helps you deploy fixes to improve your site's performance.

## **Where to Find Your Domain Key Number (DKN)**

Your Domain Key Number (DKN) is a unique identifier that links your website to your OTTO SEO workspace. To locate your DKN:

1. Log in to your Search Atlas account.
2. Navigate to the **OTTO SEO** section from the main dashboard.
3. Select the project or domain you want to work with.
4. Look for your **Domain Key Number (DKN)** within that project's area.
5. Copy the DKN and keep it handy — you will need it when installing the OTTO SEO plugin on your website.

If you cannot locate your DKN after following the steps above, note your project/domain name and contact support for help pinpointing the exact location in your account.

## **Common OTTO SEO Issues & Self-Serve Troubleshooting**

Before reaching out to support, try the following steps for the most common OTTO SEO problems:

- **OTTO not connecting:** Confirm you have entered the correct DKN in the plugin settings on your website. Double-check for extra spaces or typos when copying the DKN.
- **No recommendations appearing:** Ensure the site audit has fully completed — this can take several minutes after connection. Refresh the OTTO SEO dashboard and check again once the audit status shows as complete.
- **Changes not deploying:** Verify that the OTTO SEO plugin is active and up to date on your website. Deactivating and reactivating the plugin can resolve connection issues that prevent deployment.
- **Plugin installation issues:** Confirm your site meets the plugin requirements and that no conflicting plugins are interfering. Check your WordPress (or relevant CMS) plugin list for conflicts.

## **When to Contact Support**

If the self-serve steps above do not resolve your issue, please have the following ready when you reach out:

- The **domain name** or project name you are working with
- Your **Domain Key Number (DKN)**, if you have been able to locate it
- A description of the **exact issue** you are experiencing (e.g., OTTO not connecting, no recommendations appearing, changes not deploying)
- Any **error messages** you have seen, including the exact wording
- The **date and time** when the issue first occurred

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.