Overview
If your article reaches the final step of the completion workflow but never finishes, this guide explains what to do. Because the specific cause in your case may vary, the steps below cover the most common general actions you can take on your end. If none of them resolve the issue, our support team can investigate the root cause directly.
What You Can Try
- Hard-refresh the page. Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to reload the page and clear any cached state. Then attempt to complete the article again.
- Clear your browser cache and cookies. Go to your browser settings and clear cached images, files, and cookies for the Search Atlas domain. Close and reopen the browser, log back in, and retry the completion step.
- Try a different browser or incognito window. Open an incognito or private window (or switch to a different supported browser such as Chrome or Firefox) and repeat the workflow. This rules out browser extensions or persistent session data as the cause.
- Wait a few minutes and retry. A brief service interruption may have caused the request to time out. Waiting a short time and trying again can resolve a temporary platform or network error.
When to Escalate
If the steps above do not resolve the issue, please contact our support team. To help us investigate as quickly as possible, have the following ready:
- The exact name of the article that is stuck
- The workspace or project it belongs to
- A description of what happens at the final step (e.g. spinner that never stops, error message text, page that goes blank)
- The browser and operating system you are using
- Approximate time and date when the issue first occurred
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.