🌟 We're Sorry If a Previous Interaction Fell Short
We hold our support team to a high standard, and we sincerely apologise if a previous chat session ended before your issue was fully resolved. Regardless of the reason a conversation closed, you are always welcome to reconnect and we will pick up right where you left off. Your experience matters to us, and we want to make it right.
💬 Our Only Support Channel Is Live Chat
Search Atlas provides customer support exclusively through the live chat widget built into the platform. We do not currently offer phone or email support. We understand some customers prefer speaking by phone, and we appreciate that feedback — however, our live chat is designed to be just as fast and personal, especially when connected directly to a human teammate.
To reach a real person immediately:
- Log in to your Search Atlas account.
- Look for the chat widget in the bottom-right corner of the platform.
- Type human teammate to be connected with a member of our team.
⏱️ There Is No Typing Speed Requirement
A chat session should never end because you needed a moment to think, look something up, or type at your own pace. Our team is here to support you — not to rush you. If a previous session ended unexpectedly while you were still composing your message, that is not the experience we want you to have, and we encourage you to reach back out so we can help you properly.
📋 How to Get Help Efficiently in Live Chat
To help our team resolve your issue as quickly as possible, consider sharing the following details when you start a new chat:
- Your domain or project URL (for example, the website you need help with inside Search Atlas).
- A brief description of the issue or question you have.
- Any steps you have already tried or error messages you have seen.
- The name or approximate date of a previous conversation, if you want us to review what happened.
Providing these details upfront means our teammate can get straight to resolving your issue without needing to ask multiple follow-up questions.
🔄 Continuing an Interrupted Conversation
If your previous chat ended before your issue was resolved, do not worry — you do not need to start from scratch. When you reconnect via the chat widget and type human teammate, let the agent know you were previously speaking with someone and briefly describe your issue. Our team can review prior interactions and continue helping you without making you repeat yourself.
📣 How to Share Feedback About a Support Interaction
If you feel a support interaction did not meet your expectations — including if a session ended prematurely — we encourage you to let us know. You can do this directly in your next chat session. Simply tell the teammate that you would like to share feedback about a previous experience. This helps us improve the quality of support for all customers.
🛠️ Common Issues We Can Resolve in Live Chat
Our human teammates are equipped to help with a wide range of topics, including:
- SEO project setup, audits, and reporting questions.
- OTTO SEO configuration and recommendations.
- Keyword research, backlink analysis, and content tools.
- Billing, plan changes, and account access.
- Technical issues or unexpected errors inside the platform.
No issue is too small. If something is not working the way you expect, we want to know about it.
❓ Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.