What This Article Covers
After working in Atlas Agent, some users find that returning to a previous session — or browsing all sessions — triggers a 'page does not exist' error, even after refreshing the browser or clearing the cache. This article explains why this happens and what steps to take.
What Causes This Error
This error is associated with a known platform-side bug that affects how Atlas Agent loads existing chat sessions and the Browse All sessions view. When this occurs, previously created sessions cannot be retrieved correctly, resulting in a broken page instead of your saved work. Because this is a backend issue, standard browser-level fixes alone may not fully resolve it — the Search Atlas support team will need to investigate and restore access to the affected session on your behalf.
Steps to Take If You See This Error
- Note the session name or the report you were working on. This detail is the most important piece of information you can provide, as it allows the support team to locate the affected session quickly and restore your access.
- Do not attempt to recreate the session from scratch before contacting support, as the original session data may still be recoverable on the backend.
- Contact the Search Atlas support team and share the session name and any relevant details (e.g., when the error first appeared, what you were doing at the time). The support team will investigate the backend state of your session and restore access where possible.
What to Expect
Because this is a known bug requiring backend investigation, the support team will review your specific session and work to restore access. Resolution timelines depend on the complexity of the session state, but the team will keep you updated throughout the process.
Tips to Avoid Issues in the Future
- Keep your browser updated to the latest stable version for the best compatibility with the platform.
- If Atlas Agent behaves unexpectedly after a long working session, save or export your work before closing the tab.
Still Seeing the Error?
If you are still encountering the 'page does not exist' error, please reach out to our support team with your session name and details so we can investigate and restore your access. You can contact us through the Search Atlas Help Center or by starting a new conversation with the support team.