🏢 Managing Multiple Office Locations in Brand Vault with GBP Integration Limits

Brand Vault supports one Google Business Profile (GBP) connection per Brand Vault profile. If your business has multiple offices, add the extra locations using the manual street address field, mark which location is primary, and keep your multi-location pages accurate with the steps below.

⚠️ The Brand Vault GBP integration limit

Brand Vault supports one Google Business Profile connection per Brand Vault profile. If your business runs more than one office, you can link only a single GBP through the standard integration. The second location does not receive its own GBP connection slot.

This is expected behavior, not an error. To record additional locations, use the manual address workaround below.

🏢 Add a second office location to Brand Vault

Use the street address field to capture each location that you cannot link through GBP directly.

Steps to add the second location

1. Open Brand Vault for your business.
2. Keep your existing Google Business Profile connected for your first (primary) location.
3. Find the street address field and enter the second office location's full address manually.
4. Find your primary address in Brand Vault's Address panel, click the Primary toggle (or radio button) next to the correct location, and save so the correct office is prioritized.
5. Save your changes.

You now have both locations recorded in Brand Vault, with the primary location clearly flagged.

Note: If you use Service Area for your business, keep your addresses in sync with your primary Google Business Profile. A recent backend fix (GBP-1396, GBP-1346) resolved an issue where Service Area Business locations were not updating after a business moved, so the system now handles these updates properly. If an address still does not update correctly, confirm the address is correct in your Google Business Profile first.

📐 Clean up multi-location Service schema on single-location pages

When you serve multiple offices, Service schema can add ContactPoints for offices that are not relevant to a specific page. Listing every office on a single-location page dilutes local SEO relevance for that page, because search engines receive conflicting location signals for content that should target a single office.

How to fix schema dilution

1. Open the single-location page and view its Service schema markup.
2. Audit each ContactPoint entry in the Service markup and list which office each one represents.
3. Identify ContactPoints that conflict with the page's intended location. For example, on an alimony-ny page, a Connecticut office ContactPoint conflicts with the New York intent and should be removed.
4. Remove ContactPoints for offices that do not apply to that page, keeping only the office that matches the page's location and intent.
5. Save the page and re-validate the Service schema to confirm only the relevant office remains.
6. Repeat this audit for every single-location page so each one references only its own office.

Each page now points to one relevant office, which strengthens its local SEO signal.

Previously, an error could occur when adding places in the Service Area module while managing Service Area locations (GBP-1396). This issue is resolved, so you can now manage Service Area locations and the related multi-location Service schema without encountering it.

🛠️ Fix meta descriptions that are not showing

If a meta description you set does not appear, the cause is usually a stale browser cache rather than a missing description.

Verify the live meta description

• Refresh the page to clear the cached version.
• Open your browser's DevTools and inspect the page source to confirm the meta description is present.

Once the cache clears, your intended meta description displays correctly.

🔁 Prevent duplicate meta descriptions from Content Genius and OTTO

If a page shows more than one meta description, the duplicates come from the Content Genius tool while OTTO suggests its own. Allowing both to apply causes overwrites.

Choose one source

• Keep the Content Genius meta descriptions.
• Dismiss the OTTO meta description suggestions so they do not overwrite Content Genius.

With a single source applied, each page keeps one clean, intended meta description.

🔧 Troubleshooting Brand Vault locations and addresses

If your secondary location is not appearing or addresses are not updating, try the following:

• Refresh the page and clear your browser cache, then check whether the manually entered address now appears.
• If the GBP section gets stuck loading, reload the page and reconnect your Google Business Profile if needed.
• If addresses are not syncing, check your Google Business Profile to confirm the address is correct there first, since Service Area locations sync from your primary GBP.

🎯 You now know how to record a second office location in Brand Vault using the manual address workaround, mark your primary location, and keep multi-location schema and meta descriptions accurate. Review your single-location pages next to confirm each one references only its relevant office.