🔍 Overview
Two separate issues can disrupt your Content Genius workflow: articles that remain stuck on AI is still generating long after a request was made, and errors that prevent you from moving articles into folders. This article walks you through resolving both problems step by step.
⏳ Part 1 — Articles Stuck on 'AI Is Still Generating'
If an article has shown the AI is still generating status for more than 10–15 minutes, the generation job has likely stalled. Follow these steps to resolve it.
- Hard-refresh the page. Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to clear the cached status and reload the latest state from the server.
- Check your project list. Go to Left sidebar → Content and open Content Genius. Confirm you are viewing the correct workspace or project where the article was created. Stalled articles occasionally appear in a different project if multiple workspaces are active.
- Wait two minutes, then refresh again. Server-side generation queues can experience brief delays during peak hours. A second refresh after a short pause often resolves a false stuck state.
- Delete the stalled article and regenerate. If the article still shows the same status after refreshing twice, delete it using the three-dot menu next to the article title, then submit a new generation request with the same inputs. Stalled jobs do not resume — a fresh request is the fastest fix.
- Check your subscription usage. Generation failures can occur silently if your monthly AI word or article quota has been reached. Review your usage from your account settings before submitting a new request.
If multiple articles from the same session are all stuck, this may indicate a temporary platform issue. Check the Search Atlas status page or ask the support team (see the bottom of this article) whether a known incident is affecting generation.
📁 Part 2 — Folder Organization Errors
If you receive an error when trying to move articles into folders, or if folders are not responding as expected, the steps below cover the most common causes.
- Confirm the article has fully loaded. You cannot move an article that is still in a generating or processing state. Wait until the article status shows as complete before attempting to assign it to a folder.
- Refresh the Content Genius page. Stale UI states can block drag-and-drop or folder-assignment actions. Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) and try the folder action again.
- Use the three-dot menu instead of drag and drop. If dragging the article into a folder produces an error, click the three-dot menu (⋯) next to the article title and select Move to folder. This method is more reliable when the UI is in an inconsistent state.
- Check folder permissions. If you are part of a team account, folders created by another user may be restricted. Ask the folder owner or your account admin to share the folder with your user role, or create a new folder under your own account.
- Create a new folder and retry. If a specific folder consistently causes errors, create a new folder by clicking New Folder inside Content Genius, then move the article into the new folder. If this works, the original folder may be corrupted — contact support to have it reviewed.
- Try a different browser. Browser extensions (particularly ad blockers and script blockers) can interfere with drag-and-drop and modal interactions. Test in a private/incognito window or a different browser to rule this out.
✅ Quick Reference — Which Fix to Use
- Article stuck for under 15 minutes: Hard-refresh and wait.
- Article stuck for over 15 minutes: Delete and regenerate.
- Folder error on a generating article: Wait for generation to complete, then move.
- Folder error on a completed article: Use the three-dot menu → Move to folder.
- Folder error for all folders: Refresh browser, disable extensions, retry.
- Folder error for one specific folder: Create a new folder and contact support.
🚫 What Does Not Help
- Repeatedly clicking Generate on a stalled article — this creates duplicate jobs without fixing the original.
- Logging out and back in — this does not clear a server-side generation queue.
- Refreshing without waiting — give the server at least two minutes between refreshes for accurate status.
💬 Still Need Help?
If you have followed all the steps above and the issue persists — for example, articles continue to stall immediately after regeneration, or folder errors appear across every folder — there may be an account-level or platform-level issue that requires investigation.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.