## **🔍 Overview**

Two separate issues can disrupt your Content Genius workflow: articles that remain stuck on **AI is still generating** long after a request was made, and errors that prevent you from moving articles into folders. This article walks you through resolving both problems step by step.

## **⏳ Part 1 — Articles Stuck on 'AI Is Still Generating'**

If an article has shown the **AI is still generating** status for more than 10–15 minutes, the generation job has likely stalled. Follow these steps to resolve it.

1. **Hard-refresh the page.** Press **Ctrl + Shift + R** (Windows) or **Cmd + Shift + R** (Mac) to clear the cached status and reload the latest state from the server.
2. **Check your project list.** Go to **Left sidebar → Content** and open Content Genius. Confirm you are viewing the correct workspace or project where the article was created. Stalled articles occasionally appear in a different project if multiple workspaces are active.
3. **Wait two minutes, then refresh again.** Server-side generation queues can experience brief delays during peak hours. A second refresh after a short pause often resolves a false stuck state.
4. **Delete the stalled article and regenerate.** If the article still shows the same status after refreshing twice, delete it using the three-dot menu next to the article title, then submit a new generation request with the same inputs. Stalled jobs do not resume — a fresh request is the fastest fix.
5. **Check your subscription usage.** Generation failures can occur silently if your monthly AI word or article quota has been reached. Review your usage from your account settings before submitting a new request.

If multiple articles from the same session are all stuck, this may indicate a temporary platform issue. Check the Search Atlas status page or ask the support team (see the bottom of this article) whether a known incident is affecting generation.

## **📁 Part 2 — Folder Organization Errors**

If you receive an error when trying to move articles into folders, or if folders are not responding as expected, the steps below cover the most common causes.

1. **Confirm the article has fully loaded.** You cannot move an article that is still in a generating or processing state. Wait until the article status shows as complete before attempting to assign it to a folder.
2. **Refresh the Content Genius page.** Stale UI states can block drag-and-drop or folder-assignment actions. Press **Ctrl + Shift + R** (Windows) or **Cmd + Shift + R** (Mac) and try the folder action again.
3. **Use the three-dot menu instead of drag and drop.** If dragging the article into a folder produces an error, click the **three-dot menu** (⋯) next to the article title and select **Move to folder**. This method is more reliable when the UI is in an inconsistent state.
4. **Check folder permissions.** If you are part of a team account, folders created by another user may be restricted. Ask the folder owner or your account admin to share the folder with your user role, or create a new folder under your own account.
5. **Create a new folder and retry.** If a specific folder consistently causes errors, create a new folder by clicking **New Folder** inside Content Genius, then move the article into the new folder. If this works, the original folder may be corrupted — contact support to have it reviewed.
6. **Try a different browser.** Browser extensions (particularly ad blockers and script blockers) can interfere with drag-and-drop and modal interactions. Test in a private/incognito window or a different browser to rule this out.

## **✅ Quick Reference — Which Fix to Use**

- **Article stuck for under 15 minutes:** Hard-refresh and wait.
- **Article stuck for over 15 minutes:** Delete and regenerate.
- **Folder error on a generating article:** Wait for generation to complete, then move.
- **Folder error on a completed article:** Use the three-dot menu → Move to folder.
- **Folder error for all folders:** Refresh browser, disable extensions, retry.
- **Folder error for one specific folder:** Create a new folder and contact support.

## **🚫 What Does Not Help**

- Repeatedly clicking **Generate** on a stalled article — this creates duplicate jobs without fixing the original.
- Logging out and back in — this does not clear a server-side generation queue.
- Refreshing without waiting — give the server at least two minutes between refreshes for accurate status.

## **💬 Still Need Help?**

If you have followed all the steps above and the issue persists — for example, articles continue to stall immediately after regeneration, or folder errors appear across every folder — there may be an account-level or platform-level issue that requires investigation.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.