This article addresses a situation where AI-generated page-level schemas appear to complete successfully — credits are deducted and the platform confirms generation — but no schema output is visible when you check your pages. If you are experiencing this, the steps below will help you gather the information needed to resolve it.
🔍 Common Causes
- Processing lag: Large batch jobs can take several minutes to fully propagate. The platform may confirm the job before all outputs are written.
- UI cache: The page you are viewing may be showing a cached state from before the generation completed.
- Partial job failure: In rare cases, the generation job starts and deducts credits but encounters an error mid-batch, leaving some or all pages without output.
🛠️ Step-by-Step
- Wait a few minutes before taking further action. A delay between the confirmation message and results appearing in the interface is possible. Do not retry immediately.
- Hard-refresh the page. Press Ctrl + Shift + R (Windows/Linux) or Cmd + Shift + R (Mac) to bypass the browser cache and reload the current view with fresh data.
- Navigate away and return. Open a different section of the platform, then navigate back to the schema results page. This prompts the interface to load the latest data.
- Check whether schema outputs have appeared. Return to the page or section where you submitted the generation request and look for any schema entries associated with the pages you submitted.
- If outputs are still missing, do not retry the batch yet — a duplicate run may deduct additional credits. Instead, note the exact time of generation and the number of pages submitted, and contact our support team with that information.
✅ What to Have Ready When You Contact Support
- The exact date and time you submitted the generation job.
- The number of pages included in the batch.
- A description of what you see in the platform (e.g., confirmation message received, but no schema output visible).
- Your current credit balance, so our team can verify whether a credit adjustment is needed.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.