This article addresses a situation where AI-generated page-level schemas appear to complete successfully — credits are deducted and the platform confirms generation — but no schema output is visible when you check your pages. If you are experiencing this, the steps below will help you gather the information needed to resolve it.

## **🔍 Common Causes**

- **Processing lag:** Large batch jobs can take several minutes to fully propagate. The platform may confirm the job before all outputs are written.
- **UI cache:** The page you are viewing may be showing a cached state from before the generation completed.
- **Partial job failure:** In rare cases, the generation job starts and deducts credits but encounters an error mid-batch, leaving some or all pages without output.

## **🛠️ Step-by-Step**

1. **Wait a few minutes before taking further action.** A delay between the confirmation message and results appearing in the interface is possible. Do not retry immediately.
2. **Hard-refresh the page.** Press **Ctrl + Shift + R** (Windows/Linux) or **Cmd + Shift + R** (Mac) to bypass the browser cache and reload the current view with fresh data.
3. **Navigate away and return.** Open a different section of the platform, then navigate back to the schema results page. This prompts the interface to load the latest data.
4. **Check whether schema outputs have appeared.** Return to the page or section where you submitted the generation request and look for any schema entries associated with the pages you submitted.
5. **If outputs are still missing, do not retry the batch yet** — a duplicate run may deduct additional credits. Instead, note the exact time of generation and the number of pages submitted, and contact our support team with that information.

## **✅ What to Have Ready When You Contact Support**

- The exact date and time you submitted the generation job.
- The number of pages included in the batch.
- A description of what you see in the platform (e.g., confirmation message received, but no schema output visible).
- Your current credit balance, so our team can verify whether a credit adjustment is needed.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.