🔍 Why Did My Atlas Brain Session Pause?
Atlas Brain AI sessions may pause or appear interrupted after a computer restart, browser closure, or unexpected disconnection. If you encounter this situation, our support team can look into the session state for your account and guide you through the correct steps to continue your work.
📋 What to Have Ready Before Contacting Support
To help our team resolve this as quickly as possible, please have the following information ready:
- Your Search Atlas account email address
- The name or project associated with the Atlas Brain session you want to resume
- The approximate date and time when the session paused or was interrupted
- A brief description of what the Atlas Brain agent was working on when it stopped
⚠️ What to Expect
Because Atlas Brain session recovery depends on the specific state of your account and agent task at the time of interruption, the exact steps to resume your session may vary. A member of our support team will review your session details and provide instructions tailored to your situation. Do not attempt to restart or duplicate the session before speaking with support, as this may affect the ability to recover your previous progress.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.