⬇️ Overview
If you need to reduce the number of sites on your Search Atlas subscription — for example, moving down to a 2-site package — you can request a downgrade before your next billing date. Acting quickly is important: changes must be processed before your renewal date to avoid being charged at your current plan rate.
📋 Before You Begin
Check the following before requesting your downgrade:
- Know your billing date. You can find this in your account under the top-right avatar menu → Billing. If your billing date is tomorrow, submit your request immediately.
- Remove projects you no longer need. Ensure you have only the sites you want to keep active. Removing extra projects before the downgrade prevents data conflicts.
- Understand what changes. Downgrading to a 2-site package means any projects beyond the new limit must be removed or archived prior to the plan change taking effect.
🛠️ How to Request a Downgrade
Search Atlas subscription downgrades are handled by the support team to ensure your billing is adjusted correctly. Follow these steps:
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Log in to your Search Atlas account.
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Open the chat widget in the bottom-right corner of the platform.
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Type human teammate to be connected with a member of our team.
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Let the team member know:
- The package you want to downgrade to (e.g., 2-site plan)
- Your current billing date
- Which projects you want to keep active
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The team member will confirm the change and ensure it is applied before your billing date.
⏰ Timing Is Critical
Downgrade requests submitted on the same day as your billing date may not be processed in time to prevent a charge at your current plan rate. If your billing date is tomorrow or very soon:
- Contact support right away — do not wait.
- Clearly state that your billing date is imminent so the team can prioritise your request.
- Keep a record of your chat conversation as confirmation that the request was submitted before the billing date.
💡 What Happens After the Downgrade
Once your downgrade is confirmed by the support team:
- Your account will be updated to the 2-site plan at the start of your next billing cycle.
- You will be charged the lower plan rate on your next renewal date.
- Any projects beyond the 2-site limit that were not removed may be archived automatically — ensure you back up any important data beforehand.
- Features or limits tied to your previous higher-tier plan (such as keyword tracking volume or additional users) will adjust to match the new plan.
❓ Frequently Asked Questions
Can I downgrade mid-cycle and get a refund for the difference?
Refund eligibility for mid-cycle downgrades depends on your billing terms. Ask the support team when you submit your request and they will advise you on your specific situation.
Can I upgrade again later?
Yes. You can upgrade your plan at any time from the top-right avatar menu → Billing or by contacting support via the chat widget.
What if I only want to remove one site but keep my current plan?
You can remove individual projects from your dashboard without changing your subscription. Go to Projects, select the project you want to remove, and delete it. Your plan and billing remain unchanged.
🆘 Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.