🔍 Overview
If you recently signed up for an annual plan — such as the Summit special offer — and noticed an unexpected OTTO Google Ads addon charge of $199/month on your bill, you are not alone. This article explains why this charge can appear and what steps to take to get it resolved quickly.
⚙️ Why This Charge Appears
In some cases, a known provisioning issue causes the OTTO Google Ads addon to be created as a separate subscription rather than being included as part of your base annual plan. This can happen when:
- You sign up using a special promotional or discounted offer (such as the Summit plan).
- Your account is migrated or set up during a billing system transition.
- A configuration error causes the addon to be applied independently instead of bundled into your plan.
The result is that Stripe (our payment processor) may attempt to bill you for the OTTO Google Ads addon as a standalone monthly charge, even though it should be covered by your annual plan.
🛠️ What You Should Do
If you see an unexpected OTTO Google Ads addon charge on your account, follow these steps:
- Do not cancel your plan. Cancelling may complicate the correction process.
- Check your billing details by navigating to Avatar (top-right) → Billing and reviewing active subscriptions and addons.
- Contact our support team immediately using the live chat widget (see below). Our team can identify whether this is a provisioning error and issue a correction or refund as appropriate.
✅ What Our Team Will Do
Once you reach out, a member of our team will:
- Review your account configuration and billing records.
- Confirm whether the OTTO Google Ads addon charge was applied in error.
- Remove the duplicate or incorrectly provisioned addon subscription.
- Process a refund for any incorrect charges that were collected.
- Ensure your annual plan is correctly configured going forward.
💡 Frequently Asked Questions
Will I lose access to OTTO Google Ads features while this is being corrected?
No. Our team will ensure your access is maintained throughout the correction process.
How long does it take to receive a refund?
Refunds typically appear within 5–10 business days depending on your bank or card provider, once our team has processed the correction.
Could this happen again after it is fixed?
Once our team corrects your account configuration, the issue will not recur. The fix involves restructuring the addon as part of your base plan rather than as a separate subscription.
📞 Need Further Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.