What Is This Issue?
If you are using Search Atlas under a white-label agency setup, you may notice that clicking the View button inside a Google Business Profile (GBP) notification redirects you to a blank page instead of opening the review inside your Search Atlas dashboard.
This is a known platform-side configuration issue affecting white-label agency accounts. It does not affect the reviews themselves — all review data is still being captured and stored correctly inside your dashboard.
Why This Happens
GBP review notifications are sent automatically when a new review is posted on a connected Google Business Profile location. For some white-label agency accounts, the redirect URL embedded in those notifications points to an outdated endpoint, causing the browser to display a blank screen.
This is a backend configuration issue that requires a fix on the platform side. No action on your end will resolve the broken link itself.
How to View Your GBP Reviews Right Now
While the redirect link in the notification email is broken, you can still access all of your GBP reviews directly inside the platform:
- Log in to your Search Atlas dashboard at dashboard.searchatlas.com.
- In the left sidebar, navigate to Local (GBP Projects).
- Select the relevant business location from your list of connected profiles in the Local (GBP Projects) section.
- From there you can view, respond to, and manage all incoming reviews.
No review data is lost. Everything referenced in the notification is also available inside the dashboard through the steps above.
What You Should Do About the Broken Links
There is no action required on your end to fix the redirect links themselves. However, there are a few things you can do in the meantime:
- Ignore the View button in existing notification emails and access reviews directly via the dashboard as described above.
- Bookmark your GBP Reviews page inside the dashboard for faster access when new notifications arrive.
- Inform your team members or sub-users about this workaround so they are not blocked when a notification arrives.
Does This Affect All Notifications?
This issue specifically affects white-label agency accounts whose notification links point to an outdated domain. Standard accounts using the default Search Atlas domain are not affected. If you are unsure whether your account is impacted, check whether the View button in your GBP notification emails leads to a blank page.
Escalating This Issue
Because this is a backend configuration issue, it must be resolved by our support team. When reaching out, please have the following ready:
- Your agency account name or workspace URL
- The exact URL the broken notification link redirects to
- A screenshot or description of the blank page behavior
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.