Why Did I Get Charged After Signing Up for a Seminar?
Some Search Atlas seminars and webinars may be associated with a free trial or introductory offer for the Search Atlas platform. When you register, you may have been enrolled in a trial period that automatically converted to a paid subscription at the end of the trial window.
Common reasons this charge appears:
- A credit card was entered during seminar registration to activate a free trial.
- The trial period ended and the subscription renewed automatically.
- The confirmation email with trial terms was missed or sent to a spam folder.
What You Should Do First
- Check your email inbox and spam folder for a confirmation message from Search Atlas sent around the time of your seminar signup. This email may contain trial terms and renewal information.
- Log in to your Search Atlas account and review your active subscription and billing history under Avatar (top-right icon) → Billing.
- Confirm the charge amount and date on your bank or card statement so you have this information ready when contacting support.
Am I Eligible for a Refund?
Refund eligibility is reviewed on a case-by-case basis by our support team. There is no automatic eligibility formula — our team will review the circumstances of your signup and account activity before making a determination. To give your request the best chance of a positive outcome, have the following ready when you reach out:
- The charge amount and date as shown on your bank or card statement
- The email address used to register for the seminar
- Any details about your platform usage since the charge occurred
Our support team will review your account and the original signup details before advising on next steps.
How to Request a Refund
To request a refund for an unintended charge after seminar signup, please reach out to our support team via the chat widget. Have your charge details and seminar registration email address ready to share so the team can look into your account promptly.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.