🔍 Overview
If your Wix site is connected to Search Atlas and you are experiencing issues with stale images, delayed metadata updates, or an H1 element causing unexpected page behavior, you are not alone. These are known integration defects that affect a subset of Wix-connected sites. This article explains each issue, its current status, and what to have ready when escalating to our team.
⚠️ Known Wix Integration Defects
The following defects have been identified and are under active investigation by our engineering team.
- Stale images: Images on Wix sites may not refresh after being updated through Search Atlas. The old image may continue to appear even after a successful save.
- Delayed mutations: Changes pushed from Search Atlas — such as metadata updates — may take longer than expected to reflect on the live Wix site.
- H1 containment: On certain Wix page templates, modifications to the H1 element through Search Atlas may produce unexpected page behavior related to how Wix renders that element.
📊 Current Status
All defects listed above have been escalated to our engineering team for investigation. Our team is actively working to resolve each issue and will communicate updates as they become available.
If you have an open support conversation related to these issues, our team will update your ticket directly as progress is made. You do not need to reopen or re-submit a request for these known defects.
🛠️ What to Have Ready When Escalating
Because these are backend integration defects, our engineering team will need specific details to investigate your case. Please have the following information ready before contacting support:
- Your Wix site URL
- The specific defect you are experiencing (stale images, delayed mutations, or H1 containment)
- The exact page or pages affected
- A description of what you changed in Search Atlas and when
- Any screenshots or screen recordings showing the issue
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.