Overview
If your OTTO SEO dashboard is showing a red connection status, or deployed fixes are not rendering on your live site, your WordPress plugin may have lost its connection to Search Atlas. This guide explains what may be happening and what to have ready when you contact our support team so we can resolve the issue as quickly as possible.
Common Symptoms
- Red indicator next to your WordPress site in OTTO SEO
- Fixes marked as deployed but not visible on your live site
- Deployment failures that revert to an undeployed state
- Error messages related to API key issues
- Unable to deploy specific fix types
What May Be Causing This
WordPress plugin disconnects and OTTO deployment failures can occur for several reasons, including an outdated plugin version, an expired or incorrectly entered API key, or a configuration issue between your WordPress installation and Search Atlas. Because the specific cause varies by account and site setup, our support team will need to investigate your connection directly.
How to Escalate This Issue
Since this is a bug-category issue that requires backend investigation, please do not attempt to delete and reinstall the plugin without guidance, as this may cause additional data loss. Instead, contact our support team and have the following information ready:
- Your site URL — the exact domain connected to OTTO SEO
- Your Search Atlas account email
- A description of what you see — for example, the exact error message, the color of the status indicator, and which fix types are failing
- When the issue started — approximate date and time, and whether anything changed around that time (e.g., a plugin update, WordPress update, or password change)
- Your current plugin version — visible in your WordPress admin under Plugins
Our team will review your connection status, verify your API key configuration, and push any necessary backend fixes to restore your deployment pipeline.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.